Shipping Policy

Last Updated: 22-11-2025

1. Order Processing

Orders are processed within 24–48 hours after confirmation.
You will receive an SMS or WhatsApp confirmation after placing an order.

2. Shipping Method

We deliver using trusted courier services across Pakistan:

• TCS

• Leopard Courier

• PostEx

• M&P

• Trax

3. Delivery Time

Estimated delivery time:

• 3–5 working days for major cities

• 5–7 working days for remote areas

Delivery times may vary during sales, holidays, or weather delays.

4. Shipping Charges

✔ FREE shipping on all orders across Pakistan.

5. Cash on Delivery (COD)

We offer:

• Cash on Delivery

• Online Bank Transfer / Easypaisa / JazzCash

For orders above Rs. 10,000, partial advance payment may be required.

6. Damaged or Wrong Items

If your product arrives damaged, defective, or incorrect:

• Report within 7 days

• Provide picture/video proof

• We will replace the item or offer store credit

7. Order Tracking

Once shipped, you will receive a tracking number via SMS or WhatsApp.

8. Contact for Shipping Questions

📧 info@urbanmart.com
📞 +92 339 4020 008