Terms & Conditions

Last Updated: 22-11-2025

Welcome to Urban Mart. By using our website or placing an order, you agree to the following terms.

1. General

Urban Mart is an online store selling lifestyle, personal care, home decor, baby care, and general products across Pakistan.

We reserve the right to update, change, or modify these terms at any time.

2. Orders

  • All orders are subject to availability and confirmation.

  • Prices may change without prior notice.

  • Incorrect or incomplete information may delay your order.

3. Payments

We accept:

  • Cash on Delivery (COD)

  • Online Bank Transfer / JazzCash / Easypaisa

We do not accept international payments.

4. Returns & Exchanges

We offer a 7-day return policy only for damaged or defective products.
Returns will not be accepted if:

  • Product is used

  • Packaging is removed or damaged

  • Product is returned without proof

5. Refunds

Refunds are processed only in the form of:

  • Replacement product

  • Store credit

Cash refunds are not offered except in specific approved cases.

6. Shipping

Urban Mart provides free delivery across Pakistan.
Delivery timelines may vary based on location and courier delays.

7. Prohibited Activities

Users must not engage in:

  • Fraudulent orders

  • Providing incorrect contact details

  • Misuse of website content

  • Violations of Pakistani e-commerce laws

8. Intellectual Property

All content, images, logos, and materials on this website are owned by Urban Mart and protected by copyright laws.

9. Limitation of Liability

Urban Mart is not responsible for:

  • Courier delays

  • Misuse of products

  • Third-party service interruptions

  • Technical errors or plugin malfunction (WooCommerce/Elementor)

10. Contact Information

📧 info@urbanmart.com
📞 +92 339 4020 008